FAQ

You can contact us by email here at hello@mercihandy.fr, we will answer within 24h to 48h maximum from Monday to Friday from 9h30 to 18h30, excluding weekends and holidays. 

We will answer you within 24h to 48h, excluding weekends and holidays, where we will read your message the next day. If not, you can also call us at 01 76 36 13 83.

On Earth*, Merci Handy delivers in France and overseas. The delivery zones vary according to the site on which you are located (on the French site we deliver in metropolitan France, Corsica, Overseas; on the Europe site everywhere except the UK, etc...). The shipping costs for France are from €3.90 for delivery to a relay point via Mondial Relay or €5.90 for home delivery via Colissimo.

*In the rest of the universe we cover the entire galaxy of the Unicorn, the planet Alpaga and the constellation of the Great Otter.

As soon as your order is validated and prepared by our warehouse, you will receive a shipping confirmation email, on which you will find your tracking number La Poste or Mondial Relay. You can also find your package tracking number by logging into your customer account. Simply click on "follow my package", the link will redirect you to the Post Office site.

Our emails may end up in spam, check and if you still can’t find them contact us on hello@mercihandy.fr or by phone at 01 76 36 10 83.

Unfortunately, we cannot add or delete one or more items to your order. 

If you have the wrong delivery address, we may still be able to change it, depending on whether your order has been processed by the warehouse or not. If it has been supported we won’t be able to modify it, but if you are faster than a galloping unicorn we can update it without problem. Do not hesitate to contact us on hello@mercihandy.fr or by phone at 01 76 36 10 83 to inform us quickly.

If your order has not yet been processed by our warehouse, we can cancel and refund it. In this case, contact us as soon as possible by email at hello@mercihandy.fr or by phone at 01 76 36 10 83. If the order has already been sent by our warehouse, we will unfortunately no longer be able to cancel it. In this case, if you do not want to keep your items, it is possible to return your products to us via the delivery & return page.

Thanks Handy book in Europe (website : Merci Handy) and in the United States (website : Merci Handy US). Shipments are made in Colissimo or Mondial Relay. The shipping costs for delivery to a relay point in metropolitan France are €3.90 and are offered from €35 of purchases via Mondial Relay. The shipping costs are 5€90 via Colissimo and offered from 50€ of purchases. Packages are shipped within 48-72 hours (excluding weekends and holidays).

Our dear friend Jean Jacques works closely with an organization called La Poste. Jean Jacques' deadlines are generally respected. We’ve just changed his sneakers so that he can quickly drop the envelope directly into your mailbox or relay point. The delivery takes place (in general) between 48H and 72H after your purchase.

Click on the kitten at the top right of our site, then click on “no account?”. Creating your account gives you access to your order history and personal information.

When you log in, you can check the “forgot password” option and you will receive an email within minutes that will allow you to set your new password.

It is entirely possible that you have not yet created an account with us, even if you have already placed an order online. All you have to do is create your account in a few seconds. To do this, click on the kitten at the top right of our site, then click on “no account ?”.

You can subscribe to our newsletter to receive our news in preview and exclusive offers from the homepage of the site, at the bottom right. Simply enter your email in the box provided and then click on «I register».

You can send us an email at hello@mercihandy.fr, we will send you the invoice of your order.

Any product purchased on our e-shop must be returned to our address, and any product purchased in store must be returned to the shop where the purchase was made. Our customer service can’t handle the worries that take place in the store and our shops can’t handle the worries related to our e-shop. 

In both cases, your product must be returned within 14 days of receipt of your purchase. The product(s) must be intact and in its original packaging.

You can return your article to our address:

MERCI HANDY

47B rue de Vinaigriers

75010 Paris

You can pay via AmazonPay ApplePay Stripe, VISA Card, Mastercard, Amex, and Paypal.

We work with a French institution (Crédit Mutuel) and two companies specialized in Internet transactions (Paypal & Stripe) which encrypt all your bank details. It’s impossible, even for a hacker from a nearby galaxy, for your credit card numbers to be discovered.

After validating your cart, you will find a box on the right, “Gift card or promo code”, in which you will have to enter your promo code. To validate it, simply click on "apply". Don’t forget to check that the code has been taken into account before validating your order.

Unfortunately we will not be able to apply the promo code once your order is validated, but you can use it for another order ;)

Yes we regularly offer promotions on our site, we advise you to subscribe to our Newsletter to receive all these offers.

Unfortunately we do not offer samples.

You can meet us HERE

All our internship and job offers are available on our Welcome to the jungle space, right here:

https://www.welcometothejungle.com/fr/companies/merci-handy

Being still a young company, we unfortunately have no advertising purpose.

Thanks Handy, it’s a philosophy, a lifestyle, a lifestyle as Van Damme would say. It is a brand that wanted a new product but just as effective. A product that we release without passing for the hypochondriac of the group.

Well NO. These are emollient beads (it’s prettier and better) designed by Merci Handy to soften your hands during and after using the gel. Thank you who?

Unfortunately, it is medically, surgically and dermatologically forbidden to drink or try all kinds of drinks of our gel other than on the hands. We’re counting on you.

We do not recommend the use of Merci Handy gels to children under 6 years!

Our products comply with Regulation 1223/2009 and are therefore not tested on animals. We also refrain from selling our products in countries around the world (e.g., China) where animal testing is mandatory. We love unicorns, but also all other animals...

Everything starts in Paris, in the 10th district where we imagine the love bottles. Then, it is in large Italian and Chinese laboratories that our gel is manufactured and packaged. We meet men in white coats, often with glasses. These steps are done under the greatest control of our teams on site, to prevent the slightest dust from contaminating your little virtuous bottle.

In order for the effect of the gel to be optimal, we recommend a shelf life of less than two years. But you’ll see, they’ve all been used.

If I have a problem, a doubt, a question or just want to have coffee with us? For the slightest remark (even coffee), it’s on our contact page.